Acceptance of Terms

By accessing or using the BUnited Services website or purchasing, enrolling in, or using any BUnited Services product or service, you agree to these Terms of Service and our Privacy Policy.

If you do not agree to these Terms, you should not purchase or use our services.

02

Services Provided

BUnited Services is a private trucking compliance and business services company. Services may include, but are not limited to:

USDOT and MC authority setup and related filings
Authority reinstatement and registration assistance
BOC-3 filing assistance
Unified Carrier Registration (UCR) services
Form 2290 Heavy Highway Vehicle Use Tax filing assistance
Driver Qualification File management
Drug and Alcohol Consortium / C/TPA services
Drug and alcohol testing coordination
FMCSA Clearinghouse support
MVR, PSP, CDLIS, and driver compliance services
Vehicle Compliance Management
Vehicle file and compliance document monitoring
New Entrant Audit and compliance support
Training and other trucking compliance services

The specific scope of service purchased by a client is determined by the product, package, subscription, invoice, checkout page, application, or separate service agreement applicable to that purchase.

Services, features, pricing, and availability may change from time to time. Changes to an existing paid subscription will be handled in accordance with applicable law and any notice requirements.

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Private Company & Government Agency Disclaimer

BUnited Services is a private company.

BUnited Services is not the Federal Motor Carrier Safety Administration (FMCSA), United States Department of Transportation (USDOT), Internal Revenue Service (IRS), Unified Carrier Registration Plan, or any other federal, state, or local government agency.

Clients may be able to complete certain registrations, filings, or government transactions directly with the appropriate government agency without purchasing third-party assistance from BUnited Services.

Fees charged by BUnited Services are fees for professional assistance, preparation, processing, compliance support, administration, monitoring, or related services unless expressly identified as a government or third-party fee.

04

Client Responsibilities

Clients are responsible for:

Providing accurate, complete, and current information.
Providing requested documents and authorizations in a timely manner.
Reviewing information submitted on their behalf for accuracy.
Maintaining valid operating authority, insurance, registrations, licenses, permits, and other requirements applicable to their operation.
Monitoring communications from BUnited Services, government agencies, testing facilities, and other applicable third parties.
Notifying BUnited Services when company, driver, vehicle, ownership, contact, or operating information changes when such information affects a service provided by BUnited Services.
Complying with all applicable federal, state, and local laws and regulations.

BUnited Services is not responsible for errors, delays, noncompliance, penalties, missed deadlines, or other consequences caused by inaccurate, incomplete, outdated, or untimely information provided by the client.

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Fees, Payments & Recurring Billing

Fees are disclosed through the applicable checkout page, subscription, invoice, proposal, application, service agreement, or other purchasing method.

Recurring Payment Authorization

By purchasing a recurring subscription, you authorize BUnited Services and its payment processor to automatically charge the payment method provided for the applicable subscription amount on each billing cycle until the subscription is canceled.

Monthly subscriptions automatically renew and are billed monthly unless canceled. Annual subscriptions automatically renew and are billed annually when the purchased plan is designated as an automatically renewing annual subscription, unless canceled.

By enrolling in a recurring service, you acknowledge that recurring charges may be processed without requiring you to manually approve each individual renewal transaction.

Tier-Based Pricing

Certain BUnited Services subscriptions are priced according to fleet size, driver count, equipment count, service level, or another usage-based tier.

The client is responsible for selecting or providing accurate information regarding the applicable tier. If the applicable driver, vehicle, equipment, or service count changes, the subscription may need to be moved to the appropriate pricing tier. Any pricing adjustment will be handled subject to applicable notice and authorization requirements.

Driver and Fleet Count Changes

Certain recurring services are billed based on the number of active drivers, vehicles, equipment, or other units covered by the client's subscription. Clients are responsible for promptly notifying BUnited Services when the applicable count changes.

When an additional driver, vehicle, or other covered unit is added during an active monthly billing cycle, BUnited Services may adjust the subscription to the applicable rate and charge a prorated amount for the remainder of the current billing period. The updated recurring amount will apply beginning with the next regular billing cycle.

When a driver, vehicle, or other covered unit is removed, any corresponding reduction in recurring charges will generally take effect beginning with the next billing cycle unless otherwise stated by BUnited Services. Mid-cycle removals do not automatically result in a prorated refund or account credit.

Subscription quantities and service levels are maintained by BUnited Services based on information provided by the client. Clients must contact BUnited Services to request or report changes affecting the number of drivers, vehicles, equipment, or other units covered by a subscription.

Self-Service Driver & Vehicle File Subscriptions

Self-Service Driver Files are billed annually at the price displayed during checkout, based on the number of drivers enrolled. Self-Service Vehicle Files are billed monthly according to the vehicle-count tier selected at checkout. These are separate subscriptions and may require separate checkout transactions and renewal dates.

Each Self-Service Driver Files subscription covers the number of drivers purchased. Each Self-Service Vehicle Files subscription covers the number of vehicles permitted within the purchased tier. Clients are responsible for selecting the correct quantity or tier and notifying BUnited Services when additional drivers or vehicles need access.

Adding drivers or moving to a higher vehicle-count tier may result in additional charges. Any applicable adjustments, including prorated charges or changes to future recurring payments, will be disclosed and handled in accordance with the applicable checkout terms, authorization, and notice requirements.

Purchasing an annual Driver Files subscription does not include a monthly Vehicle Files subscription, and purchasing Vehicle Files does not include Driver Files. Each subscription must be purchased separately unless a checkout offer expressly states otherwise.

Additional Reports, Testing & Optional Services

Self-Service Driver Files subscription fees do not include MVR, PSP, CDLIS, or other separately priced reports. Reports requested through BUnited Services are subject to the price disclosed at the time of ordering and may require payment and applicable authorization before processing.

CDL clients may elect to purchase Drug & Alcohol Consortium enrollment as an optional annual add-on. Consortium enrollment is a separate service governed by the applicable checkout terms and the Drug & Alcohol Consortium provisions of these Terms. Separately billed testing and reports are not included unless expressly stated in the purchased package.

Failed Payments

Clients are responsible for maintaining a valid payment method. Failed or declined payments may result in interruption, suspension, or termination of services until the account is brought current.

Service Initiation

Unless otherwise stated, BUnited Services may begin work immediately after an order or payment is confirmed. This may include reviewing information, creating accounts, initiating compliance work, preparing filings, ordering third-party services, or beginning administrative processing.

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Cancellation & Refund Policy

Cancellation requests for recurring services should be submitted in writing before the next scheduled renewal date. Cancellation requests should be received before the next scheduled renewal date to prevent the next recurring charge from being processed.

Cancellation of a recurring subscription stops future renewal charges after the cancellation becomes effective. Cancellation does not automatically result in a refund of charges already processed or amounts attributable to services already provided, initiated, ordered, prepared, or submitted.

Except where otherwise required by law or expressly agreed to in writing by BUnited Services, purchases are final once services have been initiated, filings have been prepared or submitted, third-party expenses have been incurred, testing or reports have been ordered, or access to purchased services has been provided.

If you believe a charge was made in error or have a billing concern, please contact BUnited Services promptly so the matter can be reviewed.

Nothing in these Terms limits any consumer or payment rights that cannot lawfully be waived.

07

Government & Third-Party Processing

Certain BUnited Services require interaction with government agencies, laboratories, medical providers, background screening providers, payment processors, insurance providers, technology platforms, or other independent third parties.

BUnited Services cannot guarantee government or third-party approval, activation, processing times, system availability, or decisions.

Completion or submission of a filing by BUnited Services does not mean that the receiving agency has approved, activated, or completed processing of that filing.

Clients remain responsible for responding to requests from government agencies and third parties when their direct participation, identity verification, signature, authorization, payment, or documentation is required.

08

Compliance Management & Monitoring Services

BUnited Services may provide document management, compliance monitoring, reminders, alerts, file organization, portal access, or similar ongoing compliance support.

These services are designed to assist carriers with managing their compliance responsibilities. They do not transfer the motor carrier's legal or regulatory responsibilities to BUnited Services.

BUnited Services can only monitor information and documentation that has been provided to, uploaded into, or otherwise made available to our systems.

Clients are responsible for submitting or uploading complete, accurate, legible, and current documentation and for replacing documents when they expire or change.

Automated reminders, expiration alerts, missing-document notifications, and other system-generated notices are compliance support tools and should not be relied upon as the client's sole method of determining regulatory compliance.

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Vehicle Compliance Management

Vehicle Compliance Management may include access to a vehicle compliance system, onboarding assistance, vehicle record organization, document storage, expiration tracking, reminders, and other features included in the client's selected plan.

Unless the client's purchased service expressly states otherwise, the client is responsible for uploading and maintaining vehicle documents within the system, including applicable registrations, insurance documentation, inspection records, maintenance documentation, and other records.

BUnited Services is not responsible for a missing, expired, inaccurate, or outdated document that was not timely provided or uploaded by the client.

Vehicle Compliance Management pricing may be based on equipment or fleet size. Clients must notify BUnited Services of material changes to the number of vehicles or equipment covered by their subscription.

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Driver & Drug and Alcohol Compliance Services

Driver Qualification File, Drug and Alcohol Consortium, testing, Clearinghouse, and related services are limited to the services included in the client's selected package or subscription.

Clients are responsible for notifying BUnited Services when drivers are hired, removed, change status, or otherwise require compliance action.

Services or testing not included in a subscription may require an additional fee. Enrollment in one compliance service does not automatically mean that every DOT or FMCSA compliance requirement applicable to the carrier is included.

Self-Service Driver Qualification Files

A Self-Service Driver Files subscription provides access to an online driver-file system for the number of CDL or non-CDL drivers purchased, together with the system features and setup resources included in the selected package. The subscription is for system access and does not constitute full-service Driver Qualification File management.

Under a Self-Service Driver Files subscription, the client is responsible for collecting, uploading, reviewing, completing, updating, and maintaining all required driver documents. BUnited Services does not perform these tasks on the client's behalf.

The client is responsible for determining which records are required for each driver, obtaining necessary documents and authorizations, reviewing records for accuracy and completeness, monitoring expiration dates, completing required follow-up actions, and maintaining records in accordance with applicable requirements.

Self-Service Driver Files do not include ongoing file management, document collection, document review, compliance consultations, audit preparation, audit representation, or assistance responding to an audit, unless a separate service is expressly purchased and accepted by BUnited Services.

MVR, PSP, CDLIS, and other reports are not included in the annual Self-Service Driver Files subscription price. The client is responsible for requesting and paying for any reports ordered through BUnited Services, providing required authorizations, and reviewing and maintaining the resulting records.

Drug & Alcohol Consortium enrollment is not included in the CDL Self-Service Driver Files subscription unless the client separately selects and purchases that service. Enrollment in either service does not automatically enroll the client in the other.

System-generated reminders and expiration notifications, when available, are provided as supplementary organizational tools. The client remains responsible for tracking deadlines and maintaining compliant records even if a reminder is delayed, not received, or not generated.

The client must promptly notify BUnited Services when the number of drivers requiring system access changes. Additional drivers may require an increase in subscription quantity and payment of the applicable additional fees.

Drug & Alcohol Consortium Enrollment Term

Unless otherwise stated in the applicable service agreement or checkout, BUnited Services' Drug & Alcohol Consortium is an annual recurring service billed per enrolled driver. The annual enrollment term begins on the date of enrollment and continues for 12 months. Active subscriptions automatically renew for an additional annual term on the client's individual renewal date unless canceled in accordance with these Terms.

The BUnited Services annual billing and enrollment term is separate from the DOT random testing calendar year.

DOT-regulated random testing requirements and random testing pools operate according to applicable federal requirements and calendar-year testing periods. A client's BUnited Services subscription renewal date is based on the client's individual enrollment date and is not necessarily January 1.

Enrollment in the Consortium does not guarantee that a particular driver will be selected for a random drug or alcohol test during an enrollment term. Random selections are conducted in accordance with the applicable testing program and regulatory requirements.

Clients are responsible for promptly notifying BUnited Services when an enrolled driver is hired, terminated, removed from service, becomes inactive, or otherwise experiences a change that may affect participation in the program.

Removal of a driver from the Consortium during an annual enrollment term does not automatically result in a prorated refund or credit for amounts previously paid. Unless otherwise agreed by BUnited Services or required by law, annual enrollment fees are non-refundable once enrollment and program administration have begun.

11

Electronic Communications & Authorizations

By providing an email address or telephone number in connection with a service, clients consent to receive service-related communications from BUnited Services through appropriate electronic channels.

Electronic signatures, online acknowledgments, checkbox acceptances, submitted applications, and other electronic authorizations may be used to document a client's instructions, consent, or agreement where legally permitted.

Clients are responsible for maintaining accurate contact information and reviewing communications related to their services.

12

Confidentiality & Data

BUnited Services will handle client information in accordance with its Privacy Policy and applicable legal requirements.

Information may be shared with government agencies, laboratories, service providers, technology vendors, or other third parties when reasonably necessary to provide a purchased service, comply with client instructions, or satisfy legal requirements.

BUnited Services may also disclose information when required by law, court order, subpoena, or other lawful process.

13

Return-to-Duty (RTD) Testing & Compliance Services

Independent Third-Party Provider

BUnited Services is a private, independent third-party compliance provider and is not affiliated with or endorsed by the Federal Motor Carrier Safety Administration (FMCSA), the U.S. Department of Transportation (DOT), or the FMCSA Drug & Alcohol Clearinghouse.

RTD Testing & Compliance — $249

The standard package includes:

DOT Return-to-Duty urine drug test with direct observation
Drug test scheduling and coordination
Return-to-Duty compliance coordination
Applicable FMCSA Clearinghouse RTD result reporting when BUnited Services is the authorized reporting C/TPA

The $249 package does not include step-by-step Clearinghouse account setup assistance or driver compliance file setup.

RTD Compliance Setup — $434

The assisted package includes the standard RTD services listed above, plus step-by-step FMCSA Clearinghouse account setup assistance, driver compliance file setup as applicable, and additional RTD compliance coordination.

SAP Eligibility and Excluded Services

Before RTD testing, the driver must complete the requirements prescribed by a DOT-qualified Substance Abuse Professional (SAP) and be determined eligible by the SAP to proceed with RTD testing.

Neither package includes SAP evaluations, education, treatment, annual Drug & Alcohol Consortium enrollment, or SAP-prescribed follow-up testing. Additional testing or collection-site charges may apply when disclosed to the customer before the applicable service or charge.

Payment does not guarantee a negative drug test result, completion of the federal Return-to-Duty process, employment, or authorization to resume DOT safety-sensitive duties.

Applicable Clearinghouse updates are completed only by the responsible, authorized reporting party in accordance with FMCSA requirements. Purchase alone does not establish the authorization needed for BUnited Services to access or report information in the Clearinghouse.

Follow-Up Testing

The SAP may prescribe additional follow-up testing. Follow-up testing is not included in either RTD package and requires separate arrangements and payment. Employers and self-employed owner-operators must ensure applicable follow-up testing requirements are fulfilled under DOT regulations.

Customer Acknowledgment and Authorization

By purchasing an RTD service and accepting these Terms of Service during checkout, the customer acknowledges the selected package's inclusions, exclusions, eligibility requirements, and limitations and authorizes BUnited Services to coordinate the purchased services, subject to any additional authorizations required by law or the Clearinghouse.

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No Guarantee of Regulatory Compliance

BUnited Services provides compliance assistance, administrative support, monitoring, and related services based on the scope purchased by the client.

Because regulatory compliance depends on the carrier's operation, conduct, records, drivers, vehicles, timely disclosures, and other factors outside BUnited Services' control, BUnited Services does not guarantee that use of a particular service will prevent every violation, fine, audit finding, enforcement action, or other regulatory consequence.

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Limitation of Liability

To the fullest extent permitted by applicable law, BUnited Services will not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of its services.

BUnited Services is not responsible for delays, losses, penalties, or damages resulting from client error, failure to provide required information, government or third-party processing, system outages, regulatory actions, or circumstances outside BUnited Services' reasonable control.

To the fullest extent permitted by applicable law, BUnited Services' aggregate liability arising from a specific purchased service will not exceed the amount paid to BUnited Services for the specific service giving rise to the claim.

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Suspension & Termination

BUnited Services may suspend or terminate services for nonpayment, misuse of services, failure to provide required information, unlawful activity, material breach of these Terms, or other circumstances that reasonably prevent BUnited Services from continuing to provide the service.

Termination does not eliminate payment obligations or other responsibilities incurred before termination.

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Intellectual Property

BUnited Services' website content, branding, proprietary forms, training materials, written materials, processes, graphics, and other proprietary content may not be copied, reproduced, sold, republished, or distributed without authorization, except as permitted by law or expressly authorized in writing.

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Governing Law

These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-law principles, except where applicable federal law or another controlling law requires otherwise.

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Changes to These Terms

BUnited Services may update these Terms from time to time. Updated Terms will be posted on this page with a revised "Last Updated" date.

Changes will apply prospectively as required by applicable law. Material changes affecting existing recurring services will be handled in accordance with applicable notice and consent requirements.

Terms of Service